Frequently Asked Questions

Who will be performing my treatment, and what are their qualifications?

Emma, owner and practitioner will handle your treatment from pre-treatment consultation to post-treatment care. I have been in the beauty industry for 14 years, I am fully qualified to L4 in Aesthetic Practice. I am a proud member of the Complication Consultant Team, providing medical clinic oversight.

How long will my results last, and what is the maintenance?

This will vary from the concern or area you are targeting and the treatment you choose. For example - Micro Needling for general skin health and collagen product is recommended every 6-8 weeks. The details specific to your skin needs will be discussed in full at your pre-treatment consultation.

Are there any risks or side effects associated with the treatments?

It’s completely normal to have questions about safety—your well-being is our top priority! Like most aesthetic procedures, there can be some temporary side effects. We are committed to being upfront and honest with you so that you can feel confident and fully informed.

How we ensure your safety:

  • Expert Practitioners: Your treatments are performed by our highly trained and certified professionals who have a deep understanding of facial anatomy. We know our craft, and we care about the details.
  • Thorough Consultations: Before we begin, we’ll have an in-depth chat. We’ll go over your medical history and goals to make sure the treatment is a safe and suitable option for you.
  • Your Informed Consent: We’ll walk you through all the details, including potential risks and what to expect, before you sign a consent form. This ensures you’re fully comfortable and informed every step of the way.

What does the consultation process involve?

Your consultation is all about you! It's a relaxed, one-on-one chat where we get to know each other and discuss your goals. We want you to feel completely comfortable and confident in your treatment plan before we move forward.

Here’s what you can expect:

  • A Personal Chat: We’ll talk about your medical history, your current skincare routine, and what you’re hoping to achieve. This helps us get a full picture of your needs.
  • Tailored Advice: Based on our chat, we'll suggest the best treatments for you. We’ll explain what each treatment involves, the potential results, and answer any questions you have.
  • No Pressure: This is your time to gather information. There’s no pressure to make a decision on the spot. We want you to feel confident and informed every step of the way.

Who can I contact if I need post treatment help or advice ?

Post-treatment care is very important. Emma, the owner and practitioner, is available to answer any questions or address any concerns. Contact Emma through any of the following:

Emma will respond as soon as possible!

What is your cancellation policy?

**Cancellation Policy**

We understand that circumstances may change, and you may need to cancel or reschedule your appointment. To ensure fairness and efficiency for all clients, we have established the following cancellation policy:

*No-Shows*: Full payment is required for any missed appointments without prior notice.

*Cancellations/Reschedules*: -

  1. If you cancel or reschedule your appointment within 48 hours of the scheduled time, a fee of 50% of the service cost will be charged. - Cancellations or reschedules made within 24 hours of the appointment will result in full payment being required.
  2. **Refunds**:
  3. Please note that we do not offer refunds for any injectable treatments or advanced skin treatments.

Thank you for your understanding and cooperation. If you have any questions regarding our cancellation policy, please feel free to reach out.

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